Distributor Communication
Manage communications and resolution tracking with trading partners
Open Conversations
4
Across 5 distributors
Awaiting Response
1
From distributors
Response Needed
1
Overdue > 48hrs
Resolved (MTD)
1
Avg resolution: 3.2 days
Active Conversations
McKesson Corp
UrgentRE: Denial REQ-2024-001823 - Contract documentation
We've attached the amended contract showing extended coverage dates. Please review and reconsider the denial...
Cardinal Health
AwaitingRE: Price discrepancy inquiry - Q4 claims
Thank you for the clarification. We're reviewing our internal records and will respond within 48 hours...
AmerisourceBergen
In ProgressRE: Documentation request for REQ-2024-001840
Please find attached the requested proof of sale documentation for the disputed line items...
HD Smith
AppealAppeal for REQ-2024-001810 - Date range dispute
As discussed, we've submitted the contract amendment that extends the effective date...
Morris & Dickson
ResolvedRE: Duplicate claim clarification
Thank you for the clarification. We've updated our submission process to prevent future duplicates...
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Target: < 8 hours
Benchmark: 1-2 days
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Communication Log
| Distributor | Subject | Date |
|---|---|---|
| McKesson Corp | RE: Denial REQ-2024-001823 - Contract documentation | Nov 22, 2024 |
| Cardinal Health | RE: Price discrepancy inquiry - Q4 claims | Nov 24, 2024 |
| AmerisourceBergen | RE: Documentation request for REQ-2024-001840 | Nov 25, 2024 |
| HD Smith | Appeal for REQ-2024-001810 - Date range dispute | Nov 25, 2024 |
| Morris & Dickson | RE: Duplicate claim clarification | Nov 25, 2024 |